Edgy

Tara Husband -> Whoopi GoldbergWhoopi - 40 likes

You just told me down in So. Fl. that Social Media wasn’t for you! You even gave a fabulous quote…Did Charlie change your mind? ;)

Whoopi Goldberg

It’s better than having somebody pretending to be me.  4 hours ago ·   18 people

Check out the Facebook Conversation with Whoopi and Fans!

http://facebook.com/EdgySocialMedia

http://EdgySocialMedia.com

http://Twitter.com/TaraHusband

Tonight I went to a live webinar with Nick Unsworth, nickunsworth.com and David Foster, Hubze.com - both interesting social media people with fabulous companies.

I love all areas of communication, so when then ran over Rules of Engagement for Business Fan Pages I quickly took notes so I could pass them on to you.

• Use a persons first name when talking to them on Facebook.
• Respond quickly - Nick and David see their Facebook Fan page as their storefront. 

You don’t want to keep customers waiting or they will go somewhere else. - Nick Unsworth

• Keep conversations going by asking questions.
• Add value and content during the conversation - whenever you can.
• Remove rudeness or spam but answer problems so people can see you have customer service.
• 90/10 rule

10% of the time PROMOTE and 90% of the time TALK and ENGAGE with customers. - Nick Unsworth

All the Best!

Tara H.

http://EdgySocialMedia.com

http://twitter.com/TaraHusband

http://Facebook.com/EdgySocialMedia

*Please note my source is a Social Media Summit I’m going to - starts soon.  Should be fun. 

Social Media Verbiage

After receiving an email from hubze.com, regarding Facebook branding rules, I became unnerved.  My particular interest was their reference

Facebook should be capitalized.

Do not use Facebook as a verb.

OK.  I get it.  We won’t be facebooking later!  However, how much fun have we had with twitter and all the wordage’s that have evolved from it!  We created a new language that is still developing.  Don’t worry FB we understand some sites are a democracy - the people really leading the change and others we adapt because it is worth it.  (Oops I abbreviated – can we do that?)

Two experiences happened to me this week where Facebook rules came into play.  First, I tried to advertise on Facebook and I had a cool logo with Facebook emulated behind it.  Rejected!  Facebook can represent Facebook. 

Secondly, I attempted to post an event with a Facebook link on another Facebook page - Rejected! 

Simple Grammital Social Media Experiment

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